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Our events are very popular, so please bear with us as we validate your registration. We’ll drop you an email soon to confirm your place. In the meantime, if you have any questions, please email us at info@oldsite.ccma.org.uk – we’re happy to help.

Our latest research highlights that customer service is improving, but vulnerable consumers feel they're being left behind.

Infographic: Voice of the Contact Centre Consumer 2026

Our latest research highlights that customer service is improving, but vulnerable consumers feel they’re being left behind.

HR expert Kate Palmer joins us on Informer to discuss employment law, a new Prime Minister and extreme heat.

Informer – Will Governmental Change Mean Change to Employment Law?

HR expert Kate Palmer joins us on Informer to discuss employment law, a new Prime Minister and extreme heat.

With temperatures continuing to rise in the UK, working environments in contact centres can become challenging.

Supporting Your Contact Centre Teams During Hot Weather

With temperatures continuing to rise in the UK, working environments in contact centres can become challenging.

With a career spanning telecoms, outsourcing and financial services, Morris has been at the heart of change, technology and innovation in our industry for many years.

CareerTalk with Morris Pentel

With a career spanning telecoms, outsourcing and financial services, Morris has been at the heart of change, technology and innovation in our industry for many years.

Organisations are increasingly reframing the contact centre outsourcing process to ask - what can outsourcing deliver us?

BPO Relationships Must Start with Questions, Not Solutions

Organisations are increasingly reframing the contact centre outsourcing process to ask – what can outsourcing deliver us?

Our online Solution Spotlight days are full of short and impactful sessions, ideal for anyone in contact centre operations involved in choosing contact centre tech.

Solution Spotlight

Our online Solution Spotlight days are full of short and impactful sessions, ideal for anyone in contact centre operations involved in choosing contact centre tech.

While most UK consumers feel customer service has improved, vulnerable consumers increasingly feel they're being left behind.

How Do We Plug the Sentiment Gap?

While most UK consumers feel customer service has improved, vulnerable consumers increasingly feel they’re being left behind.

The 2026 edition of the UK Contact Centre Outsourcing Report reveals a changing landscape for buyers.

Is the UK Outsourcing Market Shifting From Cost to Capability?

The 2026 edition of the UK Contact Centre Outsourcing Report reveals a changing landscape for buyers.

Geopolitical tensions, cybercrime and AI are contributing to a reappraisal of data sovereignty in many contact centres.

Informer – Tackling Data Sovereignty Challenges

Geopolitical tensions, cybercrime and AI are contributing to a reappraisal of data sovereignty in many contact centres.