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Latest insight

Our latest research highlights that customer service is improving, but vulnerable consumers feel they're being left behind.

Infographic: Voice of the Contact Centre Consumer 2026

Our latest research highlights that customer service is improving, but vulnerable consumers feel they’re being left behind.

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HR expert Kate Palmer joins us on Informer to discuss employment law, a new Prime Minister and extreme heat.

Informer – Will Governmental Change Mean Change to Employment Law?

HR expert Kate Palmer joins us on Informer to discuss employment law, a new Prime Minister and extreme heat.

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With temperatures continuing to rise in the UK, working environments in contact centres can become challenging.

Supporting Your Contact Centre Teams During Hot Weather

With temperatures continuing to rise in the UK, working environments in contact centres can become challenging.

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