Past Events

Events

The CCMA runs hundres of events per year, including member visits, seminars, special interest groups, conferences, awards, breakfast briefings, dinners, drinks receptions, and many others.

Here are some of our recent events:

Pressure is constant in contact centres. This Lunch and Learn explores how leaders can stay calm, think clearly and lead with intention when everything feels urgent.

Lunch and Learn: How do I build confidence and capability across the whole team?

Thu 14 Jan 2027 @ 12:00 – 12:30 –

Pressure is constant in contact centres. This Lunch and Learn explores how leaders can stay calm, think clearly and lead with intention when everything feels urgent.

Lunch and Learn: How do I manage urgency without everything becoming urgent?

Mon 23 Nov 2026 @ 12:00 – 12:30 –

Pressure is constant in contact centres. This Lunch and Learn explores how leaders can stay calm, think clearly and lead with intention when everything feels urgent.

Lunch and Learn: How do I create ownership without chasing or micromanaging?

Fri 9 Oct 2026 @ 12:00 – 12:30 –

Lunch and Learn: How do I give feedback that leads to change, not defensiveness?

Tue 25 Aug 2026 @ 12:00 – 12:30 –

Lunch and Learn: How do I coach rather than fix when my team is stuck?

Wed 15 Jul 2026 @ 12:00 – 12:30 –

Contact Centre Strategy Summit

Tue 14 Jul 2026 @ 10:00 – 15:30 –

2026 CCMA Summit

Stay Calm Under Pressure Contact Centre Leadership Lunch and Learn

Lunch and Learn: How do I stay calm and present when everything feels urgent?

Mon 1 Jun 2026 @ 12:00 – 12:30 –

Pressure is constant in contact centres. This Lunch and Learn explores how leaders can stay calm, think clearly and lead with intention when everything feels urgent.

CCMA Circle: Using Technology to Understand the Customer Journey in Complaints Handling

Tue 9 Jun 2026 @ 12:00 – 13:00 –

Advancing Equity in Progression & Leadership in Contact Centres

CCMA Circle: Creating Fair Opportunities to Progress

Tue 21 Jul 2026 @ 12:00 – 13:00 –

Developing your contact centre teams goes beyond simply focusing on skills and processes. It is fundamentally centred around behaviour and mindset.

Solution Spotlight: Using Insights to Deliver Better Experiences

Tue 9 Jun 2026 @ 14:00 – 14:55 –

Developing your contact centre teams goes beyond simply focusing on skills and processes. It is fundamentally centred around behaviour and mindset.