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CCMA
Contact Centre Management Association
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  • Membership
    • Member Benefits
    • Join
    • What Members Say
  • Accreditation
  • Training
    • Lunch and Learn Sessions
    • All Virtual Courses by Date
    • Frontline Colleague Courses
    • Futures: Leadership Programme
    • Leadership Courses
    • Onsite Training
    • Specialist Skills Courses
  • Events
    • Best Practice Visits
    • CCMA Circles
    • CONNECT
    • Leadership Forum
    • Member Drop-In Sessions
    • Online Seminars
    • Solution Spotlight
    • Summits
    • The UK National Contact Centre Conference
  • NCCD
  • Awards
  • Resources
    • Research
    • Good Practice Guides
    • CareerTalk
    • Informer
    • CCMA Benchmark
    • Technology Showcase
    • Solution Spotlight
    • Leadership Series
    • Case Studies
    • Insight
      • Colleague
      • Customer
      • Operation
      • Technology
    • Jobs | Contact Centre Vacancies
    • Supplier Directory
    • Glossary of Terms
  • About
    • Partners
    • Partnership Opportunities
    • Pearls of Wisdom
    • The Team
    • Contact Us

Lunch & Learn Series

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Upcoming Events

  • Lunch and Learn: How do I coach rather than fix when my team is stuck? - Wed 15 Jul 2026 - 12:00 - 12:30
  • Lunch and Learn: How do I give feedback that leads to change, not defensiveness? - Tue 25 Aug 2026 - 12:00 - 12:30
  • Lunch and Learn: How do I create ownership without chasing or micromanaging? - Fri 9 Oct 2026 - 12:00 - 12:30
  • Lunch and Learn: How do I manage urgency without everything becoming urgent? - Mon 23 Nov 2026 - 12:00 - 12:30
  • Lunch and Learn: How do I build confidence and capability across the whole team? - Thu 14 Jan 2027 - 12:00 - 12:30
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