Our latest research highlights that customer service is improving, but vulnerable consumers feel they’re being left behind.
HR expert Kate Palmer joins us on Informer to discuss employment law, a new Prime Minister and extreme heat.
With temperatures continuing to rise in the UK, working environments in contact centres can become challenging.
With a career spanning telecoms, outsourcing and financial services, Morris has been at the heart of change, technology and innovation in our industry for many years.
Organisations are increasingly reframing the contact centre outsourcing process to ask – what can outsourcing deliver us?
Our online Solution Spotlight days are full of short and impactful sessions, ideal for anyone in contact centre operations involved in choosing contact centre tech.
While most UK consumers feel customer service has improved, vulnerable consumers increasingly feel they’re being left behind.
The 2026 edition of the UK Contact Centre Outsourcing Report reveals a changing landscape for buyers.
Geopolitical tensions, cybercrime and AI are contributing to a reappraisal of data sovereignty in many contact centres.
Explore the findings from Voice of the Contact Centre Consumer 2026, including changing customer expectations, digital inclusion, vulnerability and the future of customer experience.
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