The UK Contact Centre Salary and Skills Guide 2023

As the role of the frontline advisor becomes more sophisticated and the importance of customer experience grows strategically within business, how have salaries in our industry responded? And what skills are trending upwards in this new world?

Join us for the launch of the 2023 Contact Centre Salary and Skills Guide, powered by Page Personnel. The Guide is a key source of benchmarking data on salaries at all levels within the contact centre. We’ll be sharing some of the key trends over the last 12 months, and talking to contact centre leaders about their experiences. We’ll also be finding out what the most popular roles are and the skills that are most sought after.

Katy Bevan, Business Director at Page Personnel (Contact Centre and Customer Service), will share some of the key trends over the last 12 months. Leigh Hopwood, CEO at the CCMA, will then be talking to James Revell, Contact Centre Director at Whistl UK and Allan Wyllie, Quality Assurance and Training Manager at The Riverside Group about their experience.

NB The Contact Centre Salary and Skills Guide will only be available to members. If your organisation is interested in becoming a member, please visit Membership or email Laura@oldsite.ccma.org.uk

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Where and when?

Date: Wed 3 May 2023

Time: 12:00 - 13:00

Location: Online

Who is it for?

Business leaders, contact centre leaders and operational leaders responsible for the people in their operation.

Why should you go?

Be first to hear about the latest trends in contact centre skills and the salaries on offer.

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The UK Contact Centre Salary and Skills Guide 2023

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