This year, we are thrilled to be attending the Call & Contact Centre Expo, and we can’t wait to connect with you! Join us at stand CC-H62, where our team will be on hand to chat, share insights, and enjoy a lovely cup of coffee with you. Discover what’s new with the CCMA and explore our ongoing commitment to supporting the contact centre industry and helping organisations like yours.
What’s Happening at Stand CC-H62?
Visit our stand to learn more about how we’re dedicated to your success, and take the opportunity to explore our latest initiatives and services. Whether it’s support, contact centre standards, or workforce development, we’re here to help every step of your journey.
Book a Time to Chat With Us
Book a dedicated time to meet with a member of our team and learn more about CCMA Membership, the Contact Centre Standards Framework and the CCMA Academy.
Listen to Our Sessions
Kate Law, Membership and Learning Director, CCMA
How Contact Centres Can Demonstrate Their Value
Date: 27 Nov | Time: 12:20 – 12:50
The contact centre is at the beating heart of any organisation, with customer insight, business-leading approaches to DEIB and wellbeing, and the ability to generate genuine business success. The trick for contact centre leaders is to demonstrate the value and be recognised for the incredible work that they do. Kate will share how contact centre leaders can do this, loading this session with practical suggestions gathered from the UK’s largest community of contact centre professionals in the UK, the CCMA membership. View more here.
Mel Lomax, Awards and Accreditation Manager, CCMA
Strategy, Culture, Colleagues, Customers & Operations
Date: 27 Nov |Time: 14:10 – 14:50
Come and discover the keys for contact centre leaders to create a contact centre operation that will deliver business success. Covering strategy considerations, culture creation, colleague happiness, customer excellence and operational effectiveness, Mel will draw on the lessons learnt by industry leaders, what the award-winning centres are doing and what CCMA members are sharing every day in the CCMA community to reveal the secrets to success. View more here.