CareerTalk Special – National Contact Centre Day

Our CEO Leigh Hopwood takes a peek behind the curtain, as she visits WTW in Redhill on National Contact Centre Day for a special episode of CareerTalk.

Leigh speaks with Head of Service Centre ⁠Stephanie McDowell⁠ and her team about the wide variety of roles and career pathways available in today’s modern contact centre – and even speaks to one of the UK’s first ‘Bot Whisperers’.

Thank you to the team at WTW for joining Leigh on camera today. A fantastic first National Contact Centre Day! 

Watch and listen to the episode in full:

Listen to previous guests, including:

• Danielle Henry, John Lewis Partnership
• Vicki Mercer, CAF Bank
• Don Haddaway, Artisiam
• Kirk Bradley, Head of Operations, Bupa
• Brenda Beavon, Customer Services Solutions Director, ArvataConnect
• Jon Hall, Customer Experience Manager, Fibrus
• Hannah Ratcliff-Barnes, HSBC
• Rachel Hulme, Head of Operations, Liberata
• Michael O’Brien, First Customer Contact
• James Wilson, Barclays Customer Care

Don’t miss future episodes of season five!