Infographic: Voice of the Contact Centre Consumer 2026
Our latest research highlights that customer service is improving, but vulnerable consumers feel they’re being left behind.
Informer – Will Governmental Change Mean Change to Employment Law?
HR expert Kate Palmer joins us on Informer to discuss employment law, a new Prime Minister and extreme heat.
Supporting Your Contact Centre Teams During Hot Weather
With temperatures continuing to rise in the UK, working environments in contact centres can become challenging.
CareerTalk with Morris Pentel
With a career spanning telecoms, outsourcing and financial services, Morris has been at the heart of change, technology and innovation in our industry for many years.
BPO Relationships Must Start with Questions, Not Solutions
Organisations are increasingly reframing the contact centre outsourcing process to ask – what can outsourcing deliver us?
Solution Spotlight
Our online Solution Spotlight days are full of short and impactful sessions, ideal for anyone in contact centre operations involved in choosing contact centre tech.
How Do We Plug the Sentiment Gap?
While most UK consumers feel customer service has improved, vulnerable consumers increasingly feel they’re being left behind.
Is the UK Outsourcing Market Shifting From Cost to Capability?
The 2026 edition of the UK Contact Centre Outsourcing Report reveals a changing landscape for buyers.
Informer – Tackling Data Sovereignty Challenges
Geopolitical tensions, cybercrime and AI are contributing to a reappraisal of data sovereignty in many contact centres.
Watch: Voice of the Contact Centre Consumer 2026
Explore the findings from Voice of the Contact Centre Consumer 2026, including changing customer expectations, digital inclusion, vulnerability and the future of customer experience.