Contact Centre Leader of the Year at the UK National Contact Centre Awards in 2021, Ryan Rubertazzi, Head of Consumer Assisted Sales and Care at VodafoneThree chats with Leigh Hopwood, CEO at CCMA.
From starting his career in engineering, moving into sales and then taking on service, he has successfully created a sales-through-service approach.
Listen to the episode in full:
Listen to previous guests, including:
- Danielle Henry, John Lewis
- Vicki Mercer, CAF Bank
- Don Haddaway, Artisiam
- Kirk Bradley, Head of Operations, Bupa
- Brenda Beavon, Customer Services Solutions Director, ArvataConnect
- Jon Hall, Customer Experience Manager, Fibrus
- Hannah Ratcliff-Barnes, HSBC
- Rachel Hulme, Head of Operations, Liberata
- Michael O’Brien, First Customer Contact
- James Wilson, Barclays Customer Care
Don’t miss future episodes of season five!
Not a member?
For details on membership packages and benefits click here.
Join today and get immediate access to member benefits.
Stay close to the CCMA by signing up today and find out about ...
- Visits to award-winning contact centres
- Latest industry insights
- Upcoming events
- Industry news