Informer – Will Governmental Change Mean Change to Employment Law?
HR expert Kate Palmer joins us on Informer to discuss employment law, a new Prime Minister and extreme heat.
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Supporting Your Contact Centre Teams During Hot Weather
With temperatures continuing to rise in the UK, working environments in contact centres can become challenging.
BPO Relationships Must Start with Questions, Not Solutions
Organisations are increasingly reframing the contact centre outsourcing process to ask – what can outsourcing deliver us?
Is the UK Outsourcing Market Shifting From Cost to Capability?
The 2026 edition of the UK Contact Centre Outsourcing Report reveals a changing landscape for buyers.
The UK Contact Centre Outsourcing Report 2026
The 2026 UK Contact Centre Outsourcing Report is the CCMA’s essential annual guide for buyers of UK customer contact outsourcing services.
Watch: How Do You Compare with CCMA Benchmark?
This online seminar will give you the insight and context you need to make confident, data-driven decisions. Watch now.
Watch: The Importance of Developing your People
Explore how behaviour, mindset and meaningful development create engaged teams, motivated colleagues and consistently strong outcomes.
Can we Predict the Operating Models of the Future?
The world of customer contact as we know it is transforming, and organisations are being told they must evolve at breakneck speed.
BPO Briefings: Keeping Up with the Pace of Change
At our latest BPO Briefing the mood was one of cautious pragmatism – an industry that knows the ground is shifting and is working hard to stay ahead.
Watch: Raising Standards: Five Considerations
The Contact Centre Standards Framework can strengthen capability and create a high-performing contact centre.