The UK National Contact Centre Awards 2020 are coming to you!
Register for the Virtual Ceremony
operation
Voice of the Industry: Contact Centre Response to COVID-19
Help get the voice of the contact centre industry heard by government. Take the survey.
Watch: How knowledge management supports your changing operation
Our latest ‘Ask the Experts’ online event
First Contact Resolution – an ebook series
8×8 has developed a series of ebooks to help contact centre operations that are serious about improving FCR.
CCMA Podcast: The impact of COVID-19 on recruitment
MERJE and Ann-Marie Stagg discuss how the job market is changing in the industry
Watch – CCMA Virtual Member Visit to BT Newcastle
Implementing an award winning culture programme
Watch seminar – Transitioning out of the crisis
Will it be out of the frying pan and into the fire?
Government Safer Workplace Guidance
Download the ‘Working safely during COVID-19 in offices and contact centres’ document here.
Watch the homeworking seminar recording
Over 600 members joined us and homeworking specialists Sensee
Planning to return with social distancing
Some things to consider before a return to the office