Employee Engagement – it’s not just a nice to have
Today, it is rare to read HR or management press without some mention of employee engagement and why it is important.
GDPR – How it changes your contact centre
The General Data Protection Regulation (GDPR) changes the way organisations and their customers engage.
Ofcom: Persistent Misuse Policy
Understand what powers Ofcom has to take action against those who misuse electronic communications.
Managing short term absence
Peninsula offers 10 tips to help contact centres deal with sickness absence
Learndirect: Walking in your customers’ shoes
Training advisors to engage with customers delivered a 17% increase in call quality.
Building your career in contact centres
A career in contact centres can be very rewarding – here is a step-by-step guide.