Good Practice Guide: Using analytics to support hybrid workforce coaching
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Good Practice Guide: How to empower advisors with analytics
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Good Practice Guide: Elevating and Integrating the Contact Centre
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Emerging HR Challenges
Peninsula have provided some of the emerging HR challenges with members in recent weeks. We thought we would share their advice here.
Get out of Wrap: Jackie Pringle – Director of Awards for the CCMA
Martin Teasdale interviews our very own Director of Awards, Jackie Pringle.
Good Practice Guide: Moving your contact centre to the cloud
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Calabrio Business Recovery Accelerator Kit
The kit has been created to prepare you for what follows the pandemic.
CX Director Report from Douglas Jackson
Customer behaviour has changed, dramatically, and will continue to change. Are you ready?
Get out of Wrap: Stephen Yap – Research Director for the CCMA
Martin Teasdale interviews our very own Research Director Stephen Yap
Watch – Online seminar: The Impact of Brexit on the Contact Centre
We spoke with an official from the Department of Business, Energy and Industrial Strategy.