Voice of the Industry: Contact Centre Response to COVID-19
Help get the voice of the contact centre industry heard by government. Take the survey.
CCMA and Puzzel launch partnership to study the evolution of the contact centre industry
Research programme to explore future direction of the industry
Agent Wellbeing Report
What makes your team tick? Puzzel reveals the results of its latest survey.
Could homeworking work for you?
Is homeworking a viable route into the workplace for many living with a disability?
Watch: How knowledge management supports your changing operation
Our latest ‘Ask the Experts’ online event
eBook: Managing Contact Centre Homeworkers | Sensee
CCMA Partner Sensee shares 20 quick tips on how to manage homeworkers.
First Contact Resolution – an ebook series
8×8 has developed a series of ebooks to help contact centre operations that are serious about improving FCR.
CCMA appoints Research Director
The CCMA appoints ex-IPSOS Mori Director Stephen Yap as Research Director
Watch seminar – The impact of COVID-19 on people policies
The pandemic has brought new challenges in how to manage staff
Pindrop 2019 Voice Intelligence Report
The industry-leading report on call centre fraud from the experts in call-audio analysis and phone fraud detection.