What CX Technology Might Look Like in 10 Years
What might CX Technology look like in the next 10 years? From AI to nanotechnology to robots; read more to find out.
Poll Results In: Strategies for Dealing with Complex Contact Centre Operations
View the full poll results from the CCMA Online Seminar: Strategies for Dealing with Complex Contact Centre Operations.
LinkedIn Live with Tim Burton, Smartnumbers
Leigh Hopwood chats to Tim Burton, Chief Customer Officer at Smartnumbers, about the rise of fraud and what contact centre leaders can do to tackle it.
CareerTalk with Kim Canning
Leigh Hopwood chats to Kim Canning, Senior Operations Manager at Ascensos, about Kim’s career so far.
Watch: Strategies for Dealing with Complex Contact Centre Operations
Watch our CCMA Online Seminar where we explored the solutions and challenges of complex contact centre operations and how best to tackle them.
CareerTalk with Emma Dark
Leigh Hopwood chats to Emma Dark, Customer Experience Director at Cuckoo, about Emma’s career so far.
AI: The Real Picture: Your Questions Answered
Get answers to the questions we didn’t have time to address in the CCMA Online Seminar.
Watch: AI: The Real Picture
Watch our CCMA Online Seminar: AI: The Real Picture, as we share some of the insights so far from our AI in the Contact Centre Roadshow that we’re conducting across the UK.
CareerTalk with Chris Lee
Leigh Hopwood chats to Chris Lee, Executive Director – Head of Service Operations at JPMorgan Chase, about Chris’ career so far.
CareerTalk with Heather Orr
Leigh Hopwood chats to Heather Orr, BT Business Contact Centre Manager at BT Group, about Heather’s career so far.