The Impact of the Budget on the Contact Centre Industry
The UK Government announced a groundbreaking budget on 30 October 2024 that was focused on supporting the working person.
Festive CX is like a Christmas Tree: A guide to the real meaning of CCaaS
Just like a Christmas tree, a great CX strategy needs all the right elements to dazzle.
Why Contact Centres Must Lead the Fight Against Fraud
Contact centres must adopt proactive measures to combat fraud. Read more.
The Contact Centre Renaissance: Why Human Connection Matters More Than Ever
Let’s take a look at how we can reverse customers’ perception of customer service quality.
Navigating The New OFCOM Rules For UK Businesses Calling From Offshore
New OFCOM regulations could also impact legitimate offshore and outsourced contact centres.
Watch: Showing the Boardroom the Strategic Value of Your Contact Centre
Watch the online seminar which continues the conversation into the power of the strategic value of the contact centre.
7 Key Learnings to Inform Your QA Automation Strategy
Explore the main insights and perspectives shared during CCMA’s online seminar: The Journey to Automation in QA.
Watch: Switching to True Personalised Customer Experiences
In this online seminar, Leigh spoke to industry leaders about the barriers to personalisation, what it takes to get there, and what benefits can be realised.
Contact Centre Technology Report 2025
The Contact Centre Technology Report is your essential guide to the evolving world of contact centre technology. Download Now.
Watch: The Journey to Automation in QA
The big question is how do you migrate from manual quality monitoring to full AI-powered quality management? Watch the online seminar now to uncover the question.