CareerTalk with Ryan Rubertazzi, VodafoneThree
Leigh speaks with Contact Centre Leader of the Year at the UK National Contact Centre Awards in 2021, Ryan Rubertazzi.
Public Services: Connecting Fragmented Journeys
Key insights from the March 2026 Leadership Forum, where senior leaders from across public services to discuss customer journey management.
CareerTalk with Paul Mazoyer, Heineken
In this episode Leigh speaks with Paul Mazoyer, who reflects back on an incredible 22 years with global brewery giant, The HEINEKEN Company.
CareerTalk with Claire Carroll, Hargreaves Lansdown
Claire chats about her career leading contact centre operations for incredible brands such as Virgin Media, Homeserve, BT, Co-Op and JP Morgan.
Watch: The Importance of Developing your People
Explore how behaviour, mindset and meaningful development create engaged teams, motivated colleagues and consistently strong outcomes.
Good Practice Guide: Delivering AI Project Success
With the pace of change and scale of possibility, knowing how and where to start with artificial intelligence (AI) in the contact centre can be daunting.
CareerTalk with David Rumble, Founder and Director
Industry ‘veteran’ David Rumble explains why the contact centre is an industry that can galvanise so many people in their careers.
Informer – Supporting Colleagues and Team Members With ADHD
Adeptina founder and facilitator for the Neurodiversity Training Academy Tina Squire talks about ADHD in the contact centre.
Can we Predict the Operating Models of the Future?
The world of customer contact as we know it is transforming, and organisations are being told they must evolve at breakneck speed.
Financial Services: Striking the Right Human and Digital Balance
How do you integrate AI and automation without losing the human connection that customers still need and value?